Frequently Asked Questions
Everything you need to know about our handcrafted treasures.
How long will it take for my order to be shipped?
As most of our pieces are handmade to order, please allow 2-4 weeks for production before your item is dispatched. Ready-to-ship items will be processed within 2-3 business days.
Do you offer international shipping?
Yes, we ship worldwide. International orders are typically sent via DHL Express to ensure your jewellery arrives safely and quickly. Shipping costs and delivery times vary by location.
How do I determine my correct ring size?
We recommend visiting a local jeweller to be professionally sized. Alternatively, you can purchase a reusable ring sizer from our store to ensure the most accurate fit before placing your order.
What is your return policy?
Because our jewellery is custom-made for each client, we do not offer refunds for change of mind. We do offer exchanges or store credit within 14 days of delivery, provided the item is in its original condition.
Can I request a custom design or stone?
Absolutely. We love creating bespoke pieces. Please contact our team via the 'Custom' page to discuss sourcing specific gemstones or modifying existing designs to suit your style.
What materials do you use in your jewellery?
We use high-quality materials including solid 9ct and 18ct gold, sterling silver, and ethically sourced natural gemstones and diamonds. Each product description lists the specific materials used for that piece.